Privacy Policy

This Privacy Policy explains how Explore Outdoors collects, uses, discloses, and retains personal data in connection with its website and guided nature walks and local day excursions. It applies to visitors, inquiry contacts, and customers who use our booking and tour services.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

How We Use Personal Data

We use personal data to respond to inquiries, assess route suitability, confirm meeting and return plans, process bookings and payments, provide guided excursions, manage customer communications, maintain records, improve site performance, and meet legal and accounting obligations. We may also use limited information to handle weather-related or access-related changes to a route and to support post-tour follow-up.

Processing is limited to the operational needs of the website and excursion services.

Service Providers and Partners

We may share personal data with payment processors, website hosting providers, communication tools, and other operational service providers that support our business. These parties are expected to use the information only for the services they provide to us and to protect it through appropriate safeguards.

Service providers receive only the information needed to perform their functions.

Legal Disclosures

We may disclose personal data where required to comply with law, lawful requests, court orders, tax obligations, or similar legal processes. We may also share information when necessary to protect our rights, investigate fraud or misuse, or address safety concerns connected with a booking or excursion.

Disclosure may be required for compliance, safety, or dispute resolution.

User Rights

Your Privacy Rights

Subject to legal limits, you may request access to the personal data we hold about you, ask for corrections to inaccurate information, and raise concerns about our handling of your data. In some cases, we may need to retain certain records for legal, accounting, or safety reasons.

Available rights depend on the nature of the data and applicable Canadian law.

Requests

Submitting Requests

To make a privacy request, contact us using the details in this policy and describe the information or action you are requesting. We may ask for enough information to confirm your identity and locate the relevant records before responding.

We may need information to verify identity before acting on a request.

Data Retention

Retention of Personal Data

We keep personal data only for as long as reasonably necessary for booking administration, customer support, accounting, safety review, dispute handling, and legal compliance. When data is no longer needed, we delete it or de-identify it where practical.

Retention depends on the purpose for which the information was collected and any legal recordkeeping needs.

Policy Updates

Changes to This Policy

If we make material changes to this Privacy Policy, we will update the posted version and take reasonable steps to draw attention to the change where appropriate. The revised policy applies from its effective date unless a different notice is stated.

We review this policy when our practices or legal obligations change.

01 · Collection

Personal Data We Collect

We may collect contact details, booking and payment information, trip preferences, route suitability details, communication records, and technical data such as device and browser information. Where relevant to a guided excursion, we may also process information you provide about date availability, fitness level, meeting arrangements, and other details needed to assess route suitability and plan the experience.

The categories of data collected depend on booking, inquiry, and site-use activity.

02 · Sources

Sources of Personal Data

We receive personal data when you submit a website request, contact us by email or phone, make a booking, or communicate with us about an excursion. We also collect limited technical information automatically when you use the website, and we may receive payment-related confirmation from the payment method used to complete a transaction.

Information is gathered from direct submissions and from routine website and booking interactions.

03 · Cookies

Types of Cookies Used

We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to make decisions about you without human involvement.

Cookie use is limited to operational, preference, and basic analytics functions.

04 · Controls

Cookie Controls

You can usually manage cookies through your browser settings, including blocking or deleting cookies already stored on your device. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie choice tool for non-essential cookies.

Browser settings and device controls may limit non-essential cookies.